We collect and process the following types of personal information for the purposes of providing our services and improving user experience:

1.1 Personal Identification Information:

• First and last name.

• Email address.

• Telephone number.

1.2 Payment Information:

• Payments are processed securely via third-party platforms like Stripe. PLS does not store payment details directly.

1.3 Learning Records:

• Birthday, age range, language needs, personality traits, learning preferences, difficulties, and relevant personal interests.

• Notes and progress logs from classes are stored in OneNote and managed via a private CRM (Notion) for service personalization.

1.4 Communication Data:

• Information provided during interactions, including emails and responses to newsletters.

1.5 Website Metrics:

• Data collected through Google Analytics and cookies, such as browser behavior and traffic trends, to optimize website performance.

1.6 Event Data:

• Names and email addresses collected during event registrations or sign-ups for optional activities like Language Cafés, excursions, and networking events.

1.7 International data:

Prism Language Studio complies with all applicable privacy regulations, including GDPR (European Union) and CCPA (United States), for data collected from international clients. Users outside the EU may have additional rights under their local privacy laws, which can be exercised by contacting contact@prismlanguagestudio.com.

We collect personal information in the following ways:

2.1 Directly from You:

• When you sign up for a service or mailing list.

• During class sessions or consultations.

• Through event registrations.

2.2 Automatically Through Technology:

• Cookies and tracking technologies like Google Analytics to monitor website traffic.

We process your data for the following purposes:

3.1 To provide language education services and personalized learning plans.
3.2 To process payments securely via trusted third-party platforms.
3.3 To communicate with you about classes, schedules, updates, or special offers.
3.4 To improve user experience on our website using analytics and feedback.
3.5 To organize and manage events, including registrations and follow-ups.
3.6 To comply with legal obligations, such as tax record retention.
3.7 To develop future services and expand offerings (e.g., teacher training, research) while maintaining GDPR compliance.

Your data is only shared with trusted third-party providers as necessary to provide our services. These include:

4.1 Stripe: Payment processing.
4.2 Book Like A Boss (BLAB): Booking management.
4.3 Squarespace: Website hosting and management.
4.4 Google Meet and Skype: Virtual class platforms.
4.5 Kit: Email marketing and newsletter distribution.

We do not sell or rent your data to any third parties.

5.1 You will only receive marketing communications if you explicitly sign up (e.g., newsletters or promotional offers).

5.2 You may unsubscribe at any time by:

• Clicking the "unsubscribe" link in emails.

• Contacting contact@prismlanguagestudio.com.
  

5.3 Marketing data is retained for up to 90 days after unsubscribing unless otherwise required by law.

6.1 Cookies: Used to enhance website functionality and collect visitor analytics.
6.2 Google Analytics: Tracks browsing behavior to improve website performance.
6.3 Future Use of Cookies: Starting January 2025, cookies may also be used for targeted advertising through tools like Google Ads or Facebook Pixel (if implemented).

7.1 All data is stored securely, and access is restricted to authorized personnel only.
7.2 Private data (e.g., OneNote notebooks, Google Sheets, Notion CRM) is protected by access controls and is not shared.
7.3 Security Measures:

• McAfee antivirus is used to detect and prevent threats.

• Periodic security audits are conducted.

• Two-factor authentication is enabled wherever possible.

• Future implementation of encryption for digital records is planned.
  

7.4 Data Breach Notification: In the unlikely event of a data breach, affected users will be notified within 72 hours as required by GDPR.

8.1 Learning records are retained indefinitely for educational and record-keeping purposes.
8.2 Payment records are retained for 10 years in compliance with French tax laws.
8.3 Marketing data is deleted within 90 days of unsubscribing.

9.1 For minors under 16, parental or guardian consent is required for data collection and participation in classes.
9.2 Learning records for minors are securely stored and used solely for educational purposes.
9.3 Parents or guardians can exercise GDPR rights on behalf of their child by contacting contact@prismlanguagestudio.com.

10.1 Purpose of Data Collection:
By registering for an event hosted by Prism Language Studio (e.g., Language Cafés, excursions, networking events), you consent to the collection and processing of your data for event management purposes, such as:

• Sending event details and reminders.

• Creating attendee lists.

• Sharing follow-up materials or information about future events.

10.2 Participant Privacy:

• Participant data, such as names and email addresses, will be limited to event-related purposes and shared only with other event participants as necessary to facilitate engagement.

• Personal information shared during events (e.g., introductions, questions) will remain confidential unless you choose to disclose it publicly during the event.

10.3 Online and Bimodal Events:

• Event sessions may include features such as live chat, video participation, or breakout rooms. If events are recorded, participants will be notified in advance, and explicit consent will be obtained where required.

10.4 Cross-Border Considerations for Online Events:

• For international participants, event-related data may be processed in France or other jurisdictions in compliance with GDPR and other applicable laws.

• If data is transferred outside the EU, appropriate safeguards, such as Standard Contractual Clauses (SCCs), will be implemented to ensure data protection.

10.5 Consent and Opt-Out:
Participants may opt out of receiving follow-up communications related to events by contacting contact@prismlanguagestudio.com.

11.1 Anonymized or aggregated data may be used for research, service development, and operational improvements.
11.2 Personal identifiable information will never be shared for research without explicit consent.

12.1 We reserve the right to update this Privacy Policy as needed.
12.2 Significant changes will be communicated via a banner on the website or email notifications.
12.3 Users are encouraged to review the Privacy Policy periodically.

Under GDPR and applicable privacy laws, you have the following rights:

13.1 Access: Request a copy of your personal data.
13.2 Rectification: Request corrections to inaccurate data.
13.3 Erasure: Request deletion of your data, subject to legal obligations.
13.4 Restriction: Request limited processing of your data.
13.5 Portability: Request a copy of your data in a portable format.
13.6 Objection: Object to processing for marketing purposes.

To exercise these rights, contact us at contact@prismlanguagestudio.com.

14.1 International Online Classes:
By participating in online classes, you acknowledge that Prism Language Studio may process your personal data in France or other jurisdictions where applicable. PLS complies with GDPR for EU clients and ensures compliance with international privacy laws (e.g., CCPA for U.S. clients).

14.2 Bimodal and Online Events:
Participation in bimodal (online and in-person) or online events may require limited sharing of participant data (e.g., names for registration or attendee lists). This information will only be shared with participants of the same event to facilitate engagement.

14.3 Cross-Border Transfers:
If your data is transferred outside the EU, we will ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

15.1 Online classes may involve the use of third-party platforms such as Google Meet or Skype, which process data independently under their own privacy policies.

15.2 In-person classes in France may require additional information, such as local contact details or health declarations, to comply with local regulations. Such data will not be used for other purposes.

16.1 Purpose of Data Collection for Hardcover Orders:
For customers requesting a hardcover version of a book not available for direct sale through our primary platform, Prism Language Studio (PLS) facilitates the purchase and delivery of these books via an alternative arrangement. This requires collecting personal information, including:

• Name

• Shipping address

• Contact email and/or phone number

16.2 How Data Is Used:
This information is used solely for the purpose of processing your order and shipping the book directly to you. No data is stored beyond the fulfillment of the order.

16.3 Third-Party Services:
Hardcover books are ordered through Lulu on behalf of the customer. The shipping information provided will be submitted to Lulu to complete the purchase and arrange delivery. Lulu’s privacy policy governs how they handle this data.

16.4 Data Retention:
Shipping details are not stored intentionally by PLS after the order is fulfilled. Any residual data (e.g., Stripe payment records) will be securely retained only as necessary for legal or financial compliance, such as invoicing.

16.5 Customer Consent:
By submitting an order request for a hardcover book, you consent to the collection and use of your personal information for this specific purpose. For questions or concerns, contact contact@prismlanguagestudio.com.

17.1 Data Collected:
When you donate via our Tipeee page, we may collect information such as your name, email address, and the amount of your donation. Prism Language Studio does not collect or process sensitive payment information, which is handled securely by Tipeee’s payment processors.

17.2 Purpose of Data Collection:
We use your data to:

• Acknowledge donations.

• Provide updates about how funds are being used.

• Communicate with you about our mission and related initiatives.

Your information will not be shared, sold, or used for unrelated purposes.

17.3 Data Shared by Tipeee:
Any information shared with Prism Language Studio by Tipeee, such as your name and email address, is used in accordance with this Privacy Policy. For more details on Tipeee’s data handling, please refer to their Privacy Policy.

17.4 Communications and Consent:
By donating via Tipeee, you consent to being contacted regarding your contribution and updates about our initiatives. You can opt out of communications at any time by contacting contact@prismlanguagestudio.com.

17.5 Data Retention:
We retain donor information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

17.6 Third-Party Services:
Our Tipeee page operates through a third-party platform. Prism Language Studio is not responsible for Tipeee’s data practices. Please refer to their Privacy Policy for more information.

For additional information about the terms governing donations, please refer to our Terms and Conditions.

If required by law or as part of future expansions, Prism Studio may designate a Data Protection Officer (DPO) to oversee compliance with GDPR and other privacy regulations. Contact details for the DPO will be made available here as applicable.

For questions or concerns about this Privacy Policy, contact us at:

Prism Language Studio
Email: contact@prismlanguagestudio.com